ONLINE INFORMATION STATEMENT
We understand that online privacy and confidentiality of your personal information is important to you and is essential in our business. Whether you are just visiting our website or are a current customer, we safeguard your information. Please refer to our Privacy Notice regarding our information transfer policy.
Collection and Use of Information
As it pertains to the website, we collect, retain, and use information that you provide to us so that we may respond to inquiries by you, process information received as part of an online survey or promotional contest or to process online quote requests and/or perform services you have requested. We retain e-mail addresses from our customers when they are provided to us in any fashion (e.g., verbally, in writing, electronically). Such methods include, but are not limited to, when you submit an e-mail inquiry or provide an e-mail address during the Online Quote Request process. At Ark Assurance Group, Inc., we are committed to offering our customers a wide range of options to choose from.
Software “Cookies” are designed to customize and simplify your use of a specific website. They are small files of information that are commonly used on websites that do not harm your system. Cookies interact with your browser and are used by the Web Server you are visiting to track usage of that website and to identify you and your preferences for certain kinds of information each time you visit. It is important to know that cookies will not contain information that would enable anyone to personally identify you or to contact you via e-mail, telephone, or traditional mail. You can set up your browser to inform you when cookies are set or to prevent cookies from being set. At present, we are not using Cookies. However, if we did, those Cookies would be preprogrammed to expire once you close out your browser.
The quote form you complete online may require you to provide personal information needed for the quoting of that coverage. You may also contact us by phone, U.S. Mail, or by visiting our office. Please see our contact information.
Products, Services and Features
From time to time we hope to add new products, services and features that you’ll find easy and exciting to use! In doing so, our current procedures or practices may change, so please refer to this page periodically for the latest information.
This Privacy Notice is provided to you by Ark Assurance Group, Inc., which also does business in Texas.
We know the importance of respecting your privacy and maintaining your trust. This Notice is given to help you understand the measures we take to protect your privacy. Whenever possible, we have written this Notice in simple, plain language. However, we are required to use certain legal terms and have made a sincere effort to explain these terms.
We have given this Notice to you as required by federal and state laws. We want to inform you about the information we collect and how we may share it with our Affiliates and Non-affiliated parties. Because we only share your information as permitted by federal and state law, this Notice does not provide an opt-out preference with respect to Non-affiliated transactions. The information in this Notice applies to both our current and former customers. This Notice replaces all other Privacy Notices we may have given you.
Protecting Your Personal Information
We take your privacy seriously. We protect your personal information. We have physical, electronic and procedural security measures in place that comply with legal standards to protect your personal information. The only employees and agents who have access to your personal information are those who must have it to provide products or services to you or us. We pledge to work with you to protect and control the security of your personal information.
Information We Collect
Personal information includes any identifying information, such as:
* Name, residence address, e-mail address, phone number
* Age, marital status, occupation, social security number, assets, income and beneficiaries
* Claim history, medical record, driving record, car make and model, license number, lender or lease agent
* Credit standing, credit score, policy payment history
We collect your personal information from:
* You in person, by telephone, or over the Internet
* Forms you submit to us, such as applications, claims forms, or policy updates
* From others when, for example, investigating claims or verifying information
* Your business dealings with us, our affiliates, and other companies, such as claims, premium payments, account balance and history, and policy coverage
* Consumer reporting agencies to determine credit history to offer payment plan options
* The DMV to verify driving record, auto title, or license status
Information We Share
We do not disclose any personal information about you or former customers to anyone, except as permitted by law. We share personal information with insurance data banks that collect information about claim history, accident fault, and amounts paid. Information obtained from a report prepared by these data banks may be retained by them and shared with other persons who are legally entitled to see it.
Sharing Information with Marketing Companies
We are permitted by law to share the information we collect from your applications, customer profiles, and other forms, transactions and consumer-reporting agency reports, as described above, in accordance with applicable law. Generally, we may share this information with companies that perform marketing services on our behalf or with other financial institutions with whom we have joint marketing agreements, such as: insurance companies, third party administrators, and marketing firms. This enables us to better anticipate and meet your financial needs.
Certain states’ privacy laws require us to have different practices for sharing information. We will not share personal information of customers residing in those states with anyone except as follows. We will only share information with companies that perform services on our behalf (such as a claim adjusting firm, a property inspection company, or third party administrator) and with third parties as otherwise required or permitted by law (such as credit reporting agencies or regulators).
Right to Access and Correct Information
You may write us at our mailing address with questions about your information we may have. You may see and copy your information in person, or, if you prefer, we will copy and send you your information. If you believe the information we have in our files is incomplete or incorrect, you may request that we complete or correct the disputed information. We will review your request. We will either make the change or explain why we did not do so. If we do not make the change, you may file a written statement of dispute with us. We will include the written dispute in future disclosures of that information. We will also send the written dispute to anyone you ask who received your information from us in the past two years. To exercise these rights, please send us a written request with your name, address, insurance policy number, daytime phone number, and the information you would like access to or that needs correction. For security reasons, include a copy of a valid identification card and home phone number.